Is the customer ALWAYS right?

Thought provoking post on Seth Godin's blog talking about how more often than not, the customer is always right. BUT, there are times when you should cut ties with the most draining, unpleasable ones.

if it's not worth making the customer right, fire her.

Successful organizations (and I include churches and political parties on the list) fire the 1% of their constituents that cause 95% of the pain.

Fire them?

Fire them. Politely decline to do business with them. Refer them to your arch competitors. Take them off the mailing list. Don't make promises you can't keep, don't be rude, just move on.

If you've got something worth paying for, you gain power when you refuse to offer it to every single person who is willing to pay you.

I liken it to a bartender denying service to an "overserved" customer... It's just not worth it to serve them one more.